Dear Jonathan Homeowner:
We are pleased to inform you that effective November 1st, 2020, your Board of Directors retained our firm as managing agent of The Jonathan Master Association. Our goal is to provide the highest standards of professional management services, represent the best interests of your association, and, to the greatest extent possible, be responsive to the needs of all owners and residents. It is our intent to function entirely under the direction and authority of your duly elected Board of Directors.
We are attaching a one-sheet summary of the Jonathan Association Strategic Plan that will be rolled out and highlighted at the 2021 Annual Meeting in February, including presentation of the Jonathan Association’s essential vision of perpetual improvement, management and board effectiveness, perpetually sound financial practices, homeowner engagement and community partnerships. We encourage everyone to attend the meeting, which will be held virtually. Please watch for details and more information to come.
Also, please note that there will be no dues increase in 2021. Please refer to the Jonathan Association website to view the 2021 Budget.
ON-SITE MANAGEMENT REPRESENTATIVES
Please continue to reach out to Melissa until November 1st. On November 1st Jonathan Association will have a new on-site management representative, Ms. Traci Gannon.
In order to track and provide the most efficient response to questions and concerns, we are asking that homeowners first call our Customer Care Center at 952.277.2716.
Traci’s direct contact information is below. Please note that for the best response time, please contact our Customer Care Center and After-Hours Maintenance Emergency: 952.277.2716:
Email: traci.gannon@fsresidential.com
After-Hours Maintenance Emergency: 952.277.2716
Office/Direct: 952.448.4700
Medical/Fire Emergency: 911
Website: www.fsresidential.com
Also, please note that Cory Zimmerman will remain the lead grounds and maintenance technician.
ASSOCIATION MANAGER & CONTACT INFORMATION
Ms. Maggie Mahmood has been assigned as your Association Manager and will be working with your on-site staff on the day-to-day management responsibilities of Jonathan Association.
In order to track and provide the most efficient response to questions and concerns, we are asking that homeowners please call our Customer Care Center at 952.277.2716.
Email: maggie.mahmood@fsresidential.com
After-Hours Maintenance Emergency: 952.277.2716
Medical/Fire Emergency: 911
Website: www.fsresidential.com
BILLING STATEMENTS
Annual billing statements will be sent in mid-December. In the mailing, we will include an outline of payment options with detailed instructions on how to proceed for each payment option.
REMINDER: All billing and collection of assessments directly from Gassen Management will be discontinued as of November 1st. If you currently pay your assessments via your bank’s bill-pay option, please discontinue the payment effective November 1st.
If you have any questions after reviewing your statement, please do not hesitate to contact us.
CUSTOMER CARE CENTER: 952.277.2716
Our Customer Care Center is open 24/7, to ensure you can reach someone at any time. Fully integrated with our technology platform, our Customer Care agents promptly assist with answers to common questions such as account balances and more.
- • Customer service representatives provide information specific to your association
- • Every call is tracked to ensure consistent and accurate responses
- • Receive immediate answers to over 200 questions, including the status of your account
- • Service requests and open issues are fully documented and sent directly to your Association Manager for follow-up
COMMUNITY WEBSITE
FirstService Residential ConnectTM is our unique and user-friendly community website platform. The Jonathan Association Resident Portal will be integrated with our accounting system and other association management tools and allows you to communicate with your management team, check your account balance and make payments, update your billing address and contact information, view and download forms and documents and much more. Stay up-to-date on happenings within your community through the community calendar, opt-in to the resident directory to share your contact info with others and access the knowledge base to obtain answers to your most common questions. Connect features an updated and responsive design which seamlessly supports desktop, tablet and mobile displays allowing you to access the site anytime, anywhere. We also have a dedicated mobile app – just search for “Connect Resident” in Google Play or the Apple App Store.
We will send more communication about the website once it goes live.
GET TO KNOW US
We want you to know who is working on behalf of your association. Find out more about us, our mission statement and core values by visiting our website and following us on social media.
Facebook: FirstService Residential Minnesota
LinkedIn: FirstService Residential Minnesota
Website: www.fsresidential.com
Once again, we are very excited to partner with Jonathan Association and enthusiastically look forward to meeting and working with everyone. Please contact if we can be of assistance or if there are matters of concern in need of our attention.
Yours truly,
FirstService Residential Minnesota, Inc.
Maggie Mahmood, CMCA
Association Manager
